Hearing Care Scheduler - Patient Journey Champion

Starkey Hearing; Glencoe (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Audibel, a subsidiary of Starkey Hearing Technologies, seeks a Clinical Scheduling Coordinator to deliver excellent scheduling support across our clinic network. You will handle inbound calls, guide patients through appointment options, and ensure a positive patient journey with professional communication.

The role emphasizes teamwork, modern patient management tools, and a commitment to patient-first service in a fast-paced environment.

Qualifications

• High School degree required or equivalent work history.
• Previous call center experience preferred.
• Office/Administrative experience preferred.

Responsibilities

• Provide personalized customer service with emphasis on scheduling hearing appointments.
• Answer inbound calls and assist patients with inquiries.
• Explain benefits of seeking provider care in the clinic.
• Practice active listening to serve patients better.
• Stay updated on hearing profession and interpret basic patient information.
• Use sound judgment handling difficult patient situations and requests.
• Seek opportunities for improvement and process enhancement.
• Update patient management software with call notes and status.

Skills

Call center experience

CRM experience

Microsoft Office (Outlook, Excel)

Strong communication

Multitasking

Education

High School degree

Tools

Microsoft Dynamics CRM

Job description

Audibel, a subsidiary of Starkey Hearing Technologies, seeks a Clinical Scheduling Coordinator to deliver excellent scheduling support across our clinic network. You will handle inbound calls, guide patients through appointment options, and ensure a positive patient journey with professional communication.

The role emphasizes teamwork, modern patient management tools, and a commitment to patient-first service in a fast-paced environment.