Hearing Care Outreach Specialist

NationsBenefits; Waukesha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

NationsBenefits is hiring a Hearing Ambassador for an on-site role at the Sam's Club Hearing Aid Center in Waukesha, WI. You will engage customers, support hearing health needs, educate on hearing wellness, schedule appointments, and drive growth through community outreach and customer relationships.

Responsibilities include daily outbound calls, achieving daily tests, promoting non-hearing aid products, and using screening tools in compliance with state regulations.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software.
• Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center (HAC) products and services.
• Set the stage for full test, and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales

Retail experience

Scheduling patient appointments

Communication

Problem solving

Presentation skills

Education

High school diploma or equivalent

Tools

Scheduling software

Basic computer systems

PC hardware & software

Job description

NationsBenefits is hiring a Hearing Ambassador for an on-site role at the Sam's Club Hearing Aid Center in Waukesha, WI. You will engage customers, support hearing health needs, educate on hearing wellness, schedule appointments, and drive growth through community outreach and customer relationships.

Responsibilities include daily outbound calls, achieving daily tests, promoting non-hearing aid products, and using screening tools in compliance with state regulations.