Hearing Care Operations Manager — Team Coaching & Impact

HearUSA; San Francisco (CA); Sur place; USD 102 000 - 138 000; Plein temps

Avantages offerts par ce poste

401k Matching

Paid Holidays & PTO

Tuition Reimbursement

Hearing Aid Discount

Résumé du poste

HearUSA is seeking a Hearing Care Manager in San Francisco to supervise the Hearing Care Assistant team, drive appointment targets, and ensure adherence to processes. You will lead meetings, coach staff, and implement improvements across locations.

Ideal candidates bring strong customer service, analytical thinking, and a proven track record of cross-team collaboration. The role offers growth opportunities within a large global hearing health organization.

Qualifications

• Experience in a role requiring responsiveness to team member daily needs.
• Strong planning, analytical and critical thinking, problem solving, and proactive decision making.
• Ability to learn new systems/applications and train others.
• Able to work independently on assigned tasks and complete projects in a timely manner.
• Willingness to provide feedback and coaching in a positive manner.
• Experience working across departments/teams to achieve common goals.
• Proven mastery of excellence in customer service.
• 2-4 years of relevant experience.

Responsabilités

• Direct supervision of Hearing Care Assistant team to achieve appointment targets through daily/weekly monitoring and coaching.
• Provide coverage and support across locations for Hearing Care Assistant tasks as needed.
• Achieve team completed appointment targets and adherence to processes and business rules.
• Lead regular meetings with the Hearing Care Assistant team and participate in client excellence and related meetings.
• Develop and outline process improvements; complete weekly/monthly team performance reports and use data to drive action plans.
• Maintain knowledge of HearUSA promotions, member insurances, and systems/business rules.
• Collaborate with department leadership on initiatives; organize, track and complete assigned projects.
• Perform remote and in-person staff observations; conduct regular 1:1 coaching sessions and maintain documentation.
• Maintain confidentiality and professional demeanor with employees, clients and colleagues.
• Perform other tasks as assigned by HearUSA leadership.

Connaissances

Team Leadership

Analytical Thinking

Problem Solving

Training Others

Customer Service

Description du poste

HearUSA is seeking a Hearing Care Manager in San Francisco to supervise the Hearing Care Assistant team, drive appointment targets, and ensure adherence to processes. You will lead meetings, coach staff, and implement improvements across locations.

Ideal candidates bring strong customer service, analytical thinking, and a proven track record of cross-team collaboration. The role offers growth opportunities within a large global hearing health organization.