Supervisor, Client Excellence (California based)

WSAudiology; San Francisco (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Holidays & PTO Policy

401k Matching Program

Tuition Reimbursement

Hearing Aid Discount Program

Job summary

A leading hearing aid organization seeks a Supervisor for Client Excellence in San Francisco. This role involves direct supervision of the Hearing Assistant Coordinator, developing process improvements, and enhancing team performance to achieve business goals. The ideal candidate will have 2-4 years of experience, strong problem-solving skills, and a proven record in customer service excellence. Comprehensive benefits and a salary range of $70,000 to $75,000 are offered.

Qualifications

• 2-4 years of experience in a supervisory role.
• Ability to learn new systems and applications.
• Experience in team member responsiveness.

Responsibilities

• Direct supervision of team and monitoring of performance.
• Develop process improvements and action plans.
• Maintain client and employee confidentiality.

Skills

Planning skills

Analytical thinking

Problem-solving

Customer service excellence

Team collaboration

Job description

Supervisor, Client Excellence (California based)

Join to apply for the Supervisor, Client Excellence (California based) role at WSAudiology.

WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

Part of the WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in the U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

Responsibilities

• Direct supervision of Hearing Assistant Coordinator; lead a team to achieve Hearing Evaluation Appointments; created targets through daily and weekly monitoring and coaching.


• Actively participates in developing and outlining process improvements as directed. Completes requested weekly and monthly team performance reports, utilizes data to create action plans to maintain or improve performance as indicated.


• Performs remote and in-person staff observations as defined by Dept. leadership. Completes regular 1:1 performance review / coaching sessions.


• Responsible for achieving Team Completed Appointment targets, conversion targets and team adherence to processes and business rules.


• Maintains all required coaching, counseling, attendance and performance related documentation.


• Maintains knowledge of HearUSA marketing promotions as they relate to Kaiser Insurance members, an understanding of Member Insurances, and in-depth knowledge of HearUSA systems and business rules.


• Identifies areas for improvement and proposes solutions. Organizes, tracks and completes assigned projects in a consistent and timely manner.


• Meets with Dept Manager to review team performance and action plans. Collaborates with Dept leadership on Dept initiatives.


• Maintains client and employee confidentiality, exhibits HearUSA values and maintains professional demeanor with employees, clients and colleagues at all times.


• Any and all other tasks as assigned by HearUSA leadership.

Requirements

• Experience in a position requiring responsiveness to team member daily needs.


• Demonstrated skills in planning, analytical and critical thinking, problem solving, and proactive decision making.


• Ability to learn new systems/applications and train others.


• Able to work independently on assigned tasks and complete projects in a timely manner.


• Willingness to provide feedback and coaching in a positive manner.


• Experience working across departments/teams to achieve common goals.


• Proven mastery of excellence in customer service.


• 2-4 years experience.

Benefits

• Comprehensive Benefits Package


• Paid Holidays & PTO Policy


• 401k Matching Program


• Tuition Reimbursement


• Employee, Family & Friends Hearing Aid Discount Program


• Service Days & Diversity, Equity & Inclusion Initiatives

Salary: $70,000 - $75,000

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

Other

• Seniority level: Not Applicable


• Employment type: Other


• Job function: Other


• Industries: Medical Equipment Manufacturing

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