Hearing Care Coordinator | Patient Experience (Charlotte)

Sonova USA Inc.; Charlotte (NC); On-site; USD 53,010,048 - 54,442,752; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision Coverage

Free hearing aids for employees and a

PTO and Holiday Time

No Nights or Weekends

Legal Shield and Identity Theft 1

Floating Holiday

Job summary

Sonova USA Inc. in Charlotte, NC is seeking a Hearing Care Coordinator to work with our clinical staff, scheduling appointments, verifying insurance, and assisting patients within the clinic.

The position offers a Monday–Friday schedule with competitive starting pay of $18.50–$19.00 per hour plus a sales incentive bonus, along with benefits such as 401(k) with company match, medical/dental/vision, and generous PTO. Training provided for HIPAA-compliant care and EMR/EHR use.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree preferred for advancement.
• Prior experience with hearing aids is a plus.
• 2+ years in a health care environment preferred.
• Previous customer service experience required.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to schedule follow-up tests and consultations.
• Collect patient intake forms and maintain files/notes.
• Schedule and confirm patient appointments.
• Complete benefit checks and insurance authorizations.
• Provide first-level support to patients and process payments.
• Assist with repairs under supervision of a licensed professional.
• Prepare deposits and submit daily reports to finance.
• Apply general sales knowledge for accessories and patient support.
• Process patient orders and input information into system.
• Maintain and clean equipment and instruments.
• Submit equipment/facility requests.
• Perform general office duties, including cleaning.
• Manage inventory and supply orders.
• Assist with community outreach events (at least one per month).

Skills

Professional communication

Relationship building

Microsoft Office

HIPAA

EMR/EHR

Customer service

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office

Outlook

EMR/EHR

Job description

Sonova USA Inc. in Charlotte, NC is seeking a Hearing Care Coordinator to work with our clinical staff, scheduling appointments, verifying insurance, and assisting patients within the clinic.

The position offers a Monday–Friday schedule with competitive starting pay of $18.50–$19.00 per hour plus a sales incentive bonus, along with benefits such as 401(k) with company match, medical/dental/vision, and generous PTO. Training provided for HIPAA-compliant care and EMR/EHR use.