Patient Care Coordinator-Charlotte, NC

Sonova USA Inc.; Charlotte (NC); On-site; USD 53,010,048 - 54,442,752; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision Coverage

Free hearing aids for employees and a

PTO and Holiday Time

No Nights or Weekends

Legal Shield and Identity Theft 1

Floating Holiday

Job summary

Sonova USA Inc. in Charlotte, NC is seeking a Hearing Care Coordinator to work with our clinical staff, scheduling appointments, verifying insurance, and assisting patients within the clinic.

The position offers a Monday–Friday schedule with competitive starting pay of $18.50–$19.00 per hour plus a sales incentive bonus, along with benefits such as 401(k) with company match, medical/dental/vision, and generous PTO. Training provided for HIPAA-compliant care and EMR/EHR use.

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree preferred for advancement.
• Prior experience with hearing aids is a plus.
• 2+ years in a health care environment preferred.
• Previous customer service experience required.

Responsibilities

• Greet patients with a positive and professional attitude.
• Place outbound calls to schedule follow-up tests and consultations.
• Collect patient intake forms and maintain files/notes.
• Schedule and confirm patient appointments.
• Complete benefit checks and insurance authorizations.
• Provide first-level support to patients and process payments.
• Assist with repairs under supervision of a licensed professional.
• Prepare deposits and submit daily reports to finance.
• Apply general sales knowledge for accessories and patient support.
• Process patient orders and input information into system.
• Maintain and clean equipment and instruments.
• Submit equipment/facility requests.
• Perform general office duties, including cleaning.
• Manage inventory and supply orders.
• Assist with community outreach events (at least one per month).

Skills

Professional communication

Relationship building

Microsoft Office

HIPAA

EMR/EHR

Customer service

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office

Outlook

EMR/EHR

Job description

Company Overview

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection – from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We’re dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self‑motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Location

Charlotte, NC, United States

Position

Hearing Care Coordinator (HCC)

Patient Care Coordinator – Charlotte, NC (ID 164556)

Job Details

Current pay: $18.50–$19.00 an hour + Sales Incentive Bonus!

Clinic Hours: Monday‑Friday 8:30 am‑5:00 pm.

Position Hours: Monday‑Thursday 8:30 am‑2:30 pm / Friday 8:30 am‑5:00 pm.

Address: 6414 Rea Rd. Suite C, Charlotte, NC 28277

Benefits

• 401(k) with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

Job Description

The Hearing Care Coordinator (HCC) works closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Hearing Care Professionals onsite, the HCC provides support to referring physicians and patients. The HCC will schedule appointments, verify insurance benefits and details, and assist with support needs within the clinic.

Responsibilities

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients to schedule follow‑up hearing tests, consultations, and weekly evaluations for the clinic
• Collect patient intake forms and maintain patient files/notes
• Schedule and confirm patient appointments
• Complete benefit checks and authorization for each patient’s insurance
• Provide first‑level support to patients, answer questions, check patients in/out, and collect and process payments
• Process repairs under the direct supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• Apply general sales knowledge for accessories and any patient support
• Process patient orders, receive all orders, verify pick‑up, and input information into system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Perform general office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders as needed
• Assist with event planning and logistics for at least one community outreach event per month

Education

• High School Diploma or equivalent
• Associate’s degree, preferred

Industry/Product Knowledge Required

• Prior experience/knowledge with hearing aids is a plus

Skills/Abilities

• Professional verbal and written communication
• Strong relationship‑building skills with patients, physicians, and clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus

Work Experience

• 2+ years in a health care environment is preferred
• Previous customer service experience is required

Equal Opportunity

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee equal treatment in regard to employment and opportunity for all candidates, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability, ethnic or national origin, gender, genetic identity, or any other legally protected status.

Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.