Hearing Care Coordinator — Patient Concierge & Scheduling

Sonova USA Inc.; Round Lake Beach (IL); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401K match

Health coverage

Free hearing aids for employees

Paid time off

No nights or weekends

Identity protection

Job summary

Sonova USA Inc. is seeking a Hearing Care Coordinator for the Round Lake Beach, IL location. The role supports clinicians by scheduling appointments, verifying benefits, and assisting patients with inquiries and payments in a patient-focused environment.

The position offers a day-time schedule, no nights or weekends, and comprehensive benefits including a 401K match and health coverage.

Qualifications

• Clear and professional communication in person, over the phone, and in writing.
• Strong ability to build and maintain relationships with patients, physicians, and staff.
• Proficient in Microsoft Office suite and medical scheduling tools.

Responsibilities

• Greet patients warmly and maintain a professional demeanor.
• Schedule follow-up tests and consultations; manage weekly evaluations.
• Verify insurance benefits and collect necessary information.
• Check in/out patients and process payments; provide first-level assistance.
• Assist with orders, equipment, and facility requests; maintain records.

Skills

Verbal & written communication

Relationship building

Microsoft Office

HIPAA knowledge

EMR/EHR experience

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Outlook

Job description

Sonova USA Inc. is seeking a Hearing Care Coordinator for the Round Lake Beach, IL location. The role supports clinicians by scheduling appointments, verifying benefits, and assisting patients with inquiries and payments in a patient-focused environment.

The position offers a day-time schedule, no nights or weekends, and comprehensive benefits including a 401K match and health coverage.