Hearing Care Coordinator — Front Desk & Patient Support

Sonova Group; Portland (ME); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

401K with Company Match

FREE hearing aids for employees

PTO and Holiday Time

No Nights or Weekends

Legal Shield and Identity Theft

1 Floating Holiday per year

Job summary

Join Sonova Group as a Hearing Care Coordinator in Portland, ME, where you'll support patients with quality care while collaborating with clinical staff. Your role includes scheduling appointments, checking insurance benefits, and processing payments, all aimed at enhancing patient experience.

You will also engage in community outreach and maintain equipment. The position offers competitive pay between $22.00 to $24.00 per hour, along with a $1000 sign-on bonus, 401K match, and employee

Qualifications

• 2+ years in a health care environment preferred.
• Previous customer service experience required.
• Prior experience/knowledge with hearing aids is a plus.

Responsibilities

• Greet patients with a positive and professional attitude.
• Schedule follow-up hearing tests and consultations.
• Collect patient intake forms and maintain patient files.
• Provide first level support to patients.
• Process repairs under the supervision of a licensed Hearing Care Professional.
• Manage inventory and assist with community outreach events.

Skills

Professional communication

Relationship building

Microsoft Office

HIPAA knowledge

Education

High School Diploma or equivalent

Job description

Join Sonova Group as a Hearing Care Coordinator in Portland, ME, where you'll support patients with quality care while collaborating with clinical staff. Your role includes scheduling appointments, checking insurance benefits, and processing payments, all aimed at enhancing patient experience.

You will also engage in community outreach and maintain equipment. The position offers competitive pay between $22.00 to $24.00 per hour, along with a $1000 sign-on bonus, 401K match, and employee