HealthTech Customer Support Specialist

Candid Group; Northern, New York (KY, NY); Hybrid; USD 70,000 - 125,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

Candid Health is expanding its Customer Support team to deliver best-in-class service while working closely with Product, Engineering, and Billing. This role blends hands-on support with process improvement, contributing to a growing department in a fast-moving company.

Ideal candidates have 1–4 years in healthtech support, with bonus familiarity in insurance claims and API integrations, and strong written communication.

Qualifications

• 1–4 years of healthtech support experience.
• Familiarity with insurance claims processing is a bonus.
• Comfort with troubleshooting API/platform integrations is a bonus.
• Excellent written communication with customers and colleagues.
• Ability to prioritize competing tasks efficiently.

Responsibilities

• Provide high-quality Level 1 support meeting SLAs for billing/claims inquiries.
• Collaborate with Product, Engineering, Operations, and Billing to expedite tickets.
• Create SOPs, macros, and Support Center articles to improve efficiency.
• Identify and drive improvements in Support operations and cross-functional processes.
• Proactively improve Support quality and prioritize actionable changes.

Skills

Customer support

Cross-functional collaboration

Written communication

Task prioritization

Data security

API troubleshooting

Tools

APIs

Job description

Candid Health is expanding its Customer Support team to deliver best-in-class service while working closely with Product, Engineering, and Billing. This role blends hands-on support with process improvement, contributing to a growing department in a fast-moving company.

Ideal candidates have 1–4 years in healthtech support, with bonus familiarity in insurance claims and API integrations, and strong written communication.