HealthTech Customer Support Specialist

Candid Health; Colorado; Hybrid; USD 70,000 - 125,000; Full time

Job summary

Candid Health is building a platform to make medical billing easy for healthcare providers. We seek a Customer Support teammate to join our 1 year old team, reporting to the Support Lead and delivering best-in-class support while surfacing customer pain points.

This hybrid role offers 4 days in-office and 1 day remote per week, with offices in San Francisco, Denver, or NYC. 1–4 years healthtech support, insurance claims familiarity, and API troubleshoot experience are pluses.

Qualifications

• 1-4 years of experience within healthtech support.
• Familiarity with insurance claims processing is a bonus.
• Comfort with troubleshooting technical issues such as API and platform integrations is a bonus.
• Excellent written communication skills with customers and colleagues.
• Ability to prioritize new tasks among competing priorities.
• Proactive with a bias toward action and strong collaboration across teams.
• Attention to data security and accurate documentation.

Responsibilities

• Provide high quality support meeting SLAs for Level 1 inquiries related to billing, claims, product functionality, bugs, and feedback.
• Collaborate with Product, Engineering, Operations, and Billing to ensure timely, accurate answers and improve processes.
• Create SOPs, macros, and Support Center articles to improve team efficiency.
• Identify internal and cross-functional improvement opportunities and work with leadership to priorities.
• Improve support quality and drive initiatives with the team.

Job description

Candid Health is building a platform to make medical billing easy for healthcare providers. We seek a Customer Support teammate to join our 1 year old team, reporting to the Support Lead and delivering best-in-class support while surfacing customer pain points.

This hybrid role offers 4 days in-office and 1 day remote per week, with offices in San Francisco, Denver, or NYC. 1–4 years healthtech support, insurance claims familiarity, and API troubleshoot experience are pluses.