Healthtech Customer Support & Operations Specialist

Candid Health; San Francisco (CA); Hybrid; USD 70,000 - 125,000; Full time

Job summary

Candid Health is building a platform to simplify medical billing. We are expanding our Customer Support team in San Francisco, Denver, or NYC with a hybrid schedule (4 days in-office, 1 day remote per week).

You will deliver best-in-class support, capturing customer pain points and feedback to help shape a fast-growing company. As an early team member, you’ll interact with Product, Engineering, and Billing to resolve inquiries, write helpful SOPs, and contribute to the department’s evolving

Qualifications

• 1–4 years of experience in healthtech support.
• Familiarity with insurance claims processing is a bonus.
• Comfortable troubleshooting API and platform integrations.
• Excellent written communication with customers and teammates.

Responsibilities

• Provide high quality support meeting SLAs for Level 1 inquiries (billing, product, bugs, feedback).
• Collaborate with Product, Engineering, Operations, and Billing to answer tickets quickly.
• Create SOPs, macros, and support center articles to improve efficiency.
• Identify and prioritize improvements in internal operations and cross-functional workflows.
• Drive quality improvements and implement them with the team.

Skills

Healthtech support

Insurance claims processing

API troubleshooting

Written communication

Cross-functional collaboration

Prioritization

Data security

Job description

Candid Health is building a platform to simplify medical billing. We are expanding our Customer Support team in San Francisco, Denver, or NYC with a hybrid schedule (4 days in-office, 1 day remote per week).

You will deliver best-in-class support, capturing customer pain points and feedback to help shape a fast-growing company. As an early team member, you’ll interact with Product, Engineering, and Billing to resolve inquiries, write helpful SOPs, and contribute to the department’s evolving