HealthTech Customer Success Partner

Flagler Health, Inc.; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement.

Join our team as a Customer Success professional responsible for managing healthcare customers, driving adoption, and serving as the bridge between customers and internal teams.

Qualifications

• 1–3 years of healthtech experience or healthcare with health technology.
• Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
• Organized, proactive, and energized by solving customer problems.
• Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
• Customer success experience specifically within healthtech is a strong plus.

Responsibilities

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

Skills

Healthtech experience

Customer relationships

Organized / proactive

Communication

Customer success

Job description

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement.

Join our team as a Customer Success professional responsible for managing healthcare customers, driving adoption, and serving as the bridge between customers and internal teams.