HealthTech Customer Success Partner

Flagler Health, Inc; New York (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement.

As a Customer Success Manager, you will own the ongoing relationship with assigned healthcare customers, be the primary contact between customers and internal teams, and translate needs into

Qualifications

• 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
• Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
• Organized, proactive, and energized by solving customer problems.
• Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
• Customer success experience specifically within healthtech is a strong plus.

Responsibilities

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

Skills

Healthtech experience

Customer success

Relationship building

Strong communicator

Job description

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement.

As a Customer Success Manager, you will own the ongoing relationship with assigned healthcare customers, be the primary contact between customers and internal teams, and translate needs into