Customer Success Manager

Onestep; United States; On-site; USD 70,000 - 100,000; Full time

Job summary

A leading healthcare solutions provider is seeking a Customer Success Manager to partner with clients and drive product adoption. This role involves understanding client goals, delivering implementation training, and fostering growth through exceptional communication and collaboration. Ideal candidates will have a relevant degree, experience in customer success or account management, and knowledge of the healthcare industry. Join us to help clients achieve meaningful outcomes while identifying expansion opportunities.

Qualifications

• Bachelor's degree in a relevant field, preferably in PT.
• Previous customer success or account management experience required.
• Knowledge of healthcare or SaaS industry preferred.

Responsibilities

• Partner with clients to understand their goals and deliver training.
• Drive product adoption and foster growth through collaboration.
• Identify opportunities for expansion to achieve measurable outcomes.

Skills

Strategic thinking

Exceptional communication

Problem-solving

Education

Bachelor's degree in a relevant field

Job description

We are seeking a proactive Customer Success Manager to partner with clients, understand their goals, and deliver implementation training that drives product adoption. The ideal candidate combines strategic thinking with a strong clinical background in PT or healthcare, excels at solving client challenges, and can foster growth through exceptional communication and cross-team collaboration. You'll help clients achieve meaningful, measurable outcomes while identifying opportunities for expansion.

Requirements

• Bachelor's degree in a relevant field - PT preferred.
• Previous experience in customer success, account management, or related roles.
• Knowledge of the healthcare industry and/or software as a service (SaaS) preferred.