Customer Success Representative

Flagler Health; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Flagler Health is building the clinical operating system for modern musculoskeletal care. You will own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.

Travel approximately 25% to engage with customers on the ground. As a Customer Success professional in healthtech, you translate customer needs into outcomes, advocate as the voice of the customer, and partner with internal teams to reduce risk and drive

Qualifications

• 1–3 years of experience in healthtech or healthcare with exposure to health technology platforms.
• Demonstrated ability to build durable relationships with customers.
• Organized, proactive and energized by solving customer problems.
• Clear communicator who takes ownership in a fast-moving, mission-driven setting.
• Customer success experience in healthtech is a strong plus.

Responsibilities

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

Skills

Healthtech experience

Customer relationship building

Problem solving

Clear communication

Account management

Tools

Athenahealth

Job description

Flagler Health is building the clinical operating system for modern musculoskeletal care. We partner with MSK provider groups and specialty clinics to help them grow, operate more efficiently, and deliver better longitudinal care across patient acquisition, clinical workflows, and ongoing patient engagement. Our platform sits at the intersection of care delivery and clinic operations, helping providers capture more value across the full patient lifecycle. We've recently raised our Series B and are entering our next phase of growth.

Key Responsibilities

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

Required Qualifications

• 1-3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
• Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
• Organized, proactive, and energized by solving customer problems.
• Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
• Customer success experience specifically within healthtech is a strong plus.

Our values

• Persistence + ownership of outcomes: We wear many hats and aren't afraid to run through walls to solve hard problems.
• Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
• Don't take things personally: We value and react quickly to constructive feedback.
• Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
• Be Right: We are highly detailed oriented and try to be right, a lot.