Healthcare Transport & Bed Coordination Dispatcher

Beacon Health System; Granger (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Beacon Health System in Indiana is seeking a Dispatch Center Coordinator to dispatch ambulance, wheelchair, and medical helicopter, answer transfer requests, and maintain accurate patient transport records in a fast-paced healthcare setting.

You will use Teletracking and Logis for bed management, collaborate with physicians and nurses, ensure HIPAA compliance, and perform general office duties. A high school diploma is required, with CHAA preferred within two years.

Qualifications

• High school diploma required; CHAA within two years preferred.
• Experience in healthcare, dispatch, or customer service preferred.
• Excellent communication and multitasking abilities essential.

Responsibilities

• Dispatch ambulance, wheelchair, and a medical helicopter.
• Answer incoming Transfer Direct or Transport request calls and route them appropriately.
• Maintained accurate records of patient requests, including contact information, medical history, and transportation preferences.
• Use hospital bed management software to allocate and coordinate bed assignments.
• Work collaboratively with physicians, nurses, and other healthcare providers to ensure efficient and timely patient transport and bed placement.
• Maintain current knowledge of transportation regulations and protocols to ensure safety and regulatory guidelines compliance.
• Make level of care (LOC) recommendations for emergency room patient admissions using the Xsolis platform.
• Consult with RN on clinical situations.
• Serve as a problem solver for barriers impeding patient flow and attempt to mitigate these issues.
• Maintain a system-wide understanding of capacity and continuous level load across the system to maintain optimal occupancy.
• Collect data on bed occupancy, bed utilization, and transportation metrics to identify areas for process improvement and quality enhancement.
• Perform office administration duties such as filing, copying, and printing documents as needed.

Skills

Communication skills

Multitasking

Team collaboration

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Associate's or Bachelor's degree in business or healthcare preferred

Certified Healthcare Access Associate (CHAA) within 2 years

Tools

Teletracking

Logis

Microsoft Office

Job description

Beacon Health System in Indiana is seeking a Dispatch Center Coordinator to dispatch ambulance, wheelchair, and medical helicopter, answer transfer requests, and maintain accurate patient transport records in a fast-paced healthcare setting.

You will use Teletracking and Logis for bed management, collaborate with physicians and nurses, ensure HIPAA compliance, and perform general office duties. A high school diploma is required, with CHAA preferred within two years.