Senior Care Transport Dispatcher

WelbeHealth, LLC.; San Jose (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Medical coverage (Dental/Vison)

PTO 17 days

Holidays observed 12

Sick days 6

401K match

Base pay + bonus

Job summary

WelbeHealth, LLC. is seeking a Dispatcher to coordinate daily transportation services for participants and enrollees. You will manage schedules, perform active dispatching, and document communications to support a seamless patient experience.

Role requires a high school diploma or equivalent and several years in transportation or dispatch. A valid driver’s license and background checks are required; base pay plus bonus is offered along with a comprehensive benefits package.

Qualifications

• High school diploma or equivalency; professional experience may be substituted.
• Minimum of four (4) years of experience working in a public or private transportation setting.
• Minimum of two (2) years of experience working in a dispatcher setting.
• Current valid state driver’s license and vehicle insurance required.
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs, pass DOJ/FBI background check, and pass DOT physical exam.
• Must maintain eligibility to drive under WelbeHealth’s commercial auto insurance program; generally at least 25 years old; some exceptions for ages 23–24 or over 70 with certification.

Responsibilities

• Create and manage daily transportation schedules, adjusting to accommodate cancellations, add-ons, and last-minute requests.
• Perform active dispatching to support daily transportation operations.
• Maintain a daily call log for operational tracking and communication.
• Monitor and respond to HUB inquiries and operational requests.
• Update schedules based on Direct Line changes and updates.
• Provide timely documentation of cancellations or no-shows, communicating any missed appointments with the clinic team.
• Provide weekend dispatch coverage as needed.

Skills

Strong communications

Technology proficiency

Decision making under pressure

Education

High school diploma or equivalency

Tools

Direct Line system

Job description

WelbeHealth, LLC. is seeking a Dispatcher to coordinate daily transportation services for participants and enrollees. You will manage schedules, perform active dispatching, and document communications to support a seamless patient experience.

Role requires a high school diploma or equivalent and several years in transportation or dispatch. A valid driver’s license and background checks are required; base pay plus bonus is offered along with a comprehensive benefits package.