Healthcare Training Leader | Onboarding & Skills

BlinkRx LLC; St. Louis (MO); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health, Dental & Vision

Well-being Support

Vacation 2 weeks

Paid Sick Time

Holidays 9 + 2 floating

Parental Leave 12 weeks

401(k) options

Life & Disability Insurance

Commuter Benefits

Snack & Drink Stipend

Résumé du poste

Blink Health is seeking a Training Facilitator to design and deliver instructor-led programs, onboarding, and ongoing skill development for our Patient Services operations in Missouri. This role supports frontline staff, prescribers, and partners, both in-person and virtually, and requires ongoing curriculum maintenance and LMS management.

Ideal candidates bring at least 2 years in training within contact centers or pharmacy environments, strong facilitation and coaching abilities, and a

Qualifications

• Proven experience of minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center, hub pharmacy, or similar environment.
• Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus.
• Proactive work ethic, constantly pushing themselves to learn.
• Strong facilitation and classroom management skills, virtual and in-person.
• Strong time management and multitasking skills.
• Comfortable working in ambiguous, fast-paced environments.
• Ability to build low complexity training activities, develop protocols, and edit content.
• Basic understanding of Learning & Development concepts and theories, such as Adult Learning, the ADDIE model, and ROI.
• Technical aptitude and the ability to learn complex new tools.
• Strong feedback and coaching skills, strongly preferred.
• Strong verbal and written communication skills.
• Knowledge of the healthcare or pharmaceutical industry is a plus.
• At times, travel may be required up to 20% of the time.

Responsabilités

• Deliver comprehensive instructor-led training programs, including onboarding, technical skills training, and soft skills development both in-person and virtually.
• Ensure that all Operations teams are trained and have the resources to excel and delight our patients, prescribers, and partners.
• Maintain training records and prepare reports on training activities and outcomes.
• Ensure curriculum is properly aligned and assigned in the learning management system (LMS). Conduct quality assurance checks on content.
• Monitor and evaluate the effectiveness of training programs, providing feedback to leadership and design, and/or making necessary adjustments to instructor-led training.
• Circulate content updates in a digestible and impactful manner, in collaboration with management and team.
• Partner closely with training peers, instructional designers, and stakeholders across Operations to ensure alignment, brainstorm ideas, and foster collaboration.
• Remain knowledgeable and updated with our product offerings to ensure you are a constant resource.
• Stay updated with the latest training techniques, tools, and best practices to create a high-quality learner experience.

Connaissances

Facilitation

Time management

Verbal communication

Written communication

Content development

LMS knowledge

Coaching skills

Healthcare domain knowledge

Travel up to 20%

Outils

LMS

Description du poste

Blink Health is seeking a Training Facilitator to design and deliver instructor-led programs, onboarding, and ongoing skill development for our Patient Services operations in Missouri. This role supports frontline staff, prescribers, and partners, both in-person and virtually, and requires ongoing curriculum maintenance and LMS management.

Ideal candidates bring at least 2 years in training within contact centers or pharmacy environments, strong facilitation and coaching abilities, and a