Corporate Trainer — Call Center Excellence (Onsite)

Blink Health; St. Louis (MO); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Paid time off (vacation)

Paid sick time

Holiday pay

Parental leave

401(k) with match

Life & disability insurance

Commuter benefits — free onsiteparking

Snack & drink stipend

Job summary

Blink Health seeks a Corporate Trainer to accelerate onboarding and ongoing skill development for our Call Center in Chesterfield, MO. You will design, deliver, and optimize training programs that enable frontline agents to deliver exceptional customer service and support for BlinkRx and Quick Save products.

In this onsite role, you will collaborate with Operations, LMS, and product teams; manage training records; and measure program effectiveness to drive patient satisfaction and business

Qualifications

• Minimum 2 years as a Trainer, Training Facilitator, or similar role in a contact center or related environment.
• Minimum 3 years of experience in a contact center or hub pharmacy environment as an agent or technician is a plus.
• Strong facilitation and classroom management skills, virtual and in-person.
• Ability to build low complexity training activities, develop protocols, and edit content.
• Basic understanding of Learning & Development concepts (ADDIE, ROI).
• Technical aptitude and ability to learn new tools.

Responsibilities

• Deliver comprehensive instructor-led training programs, onboarding, technical skills training, and soft skills development both in-person and virtually.
• Ensure Operations teams are trained and have resources to excel and delight patients, prescribers, and partners.
• Maintain training records and prepare reports on training activities and outcomes.
• Ensure curriculum is aligned in the LMS and conduct QA on content.
• Monitor and evaluate training effectiveness and provide feedback to leadership for improvements.
• Collaborate with training peers, instructional designers, and stakeholders across Operations.

Skills

Training delivery

Call center training

LMS administration

Curriculum development

Facilitation

Tools

LMS (Learning Management System)

Job description

Blink Health seeks a Corporate Trainer to accelerate onboarding and ongoing skill development for our Call Center in Chesterfield, MO. You will design, deliver, and optimize training programs that enable frontline agents to deliver exceptional customer service and support for BlinkRx and Quick Save products.

In this onsite role, you will collaborate with Operations, LMS, and product teams; manage training records; and measure program effectiveness to drive patient satisfaction and business