Healthcare Telecom Field Technician — PBX & User Training

USA Health Systems; Park Forest (AL); On-site; USD 70,000 - 90,000; Full time

Job summary

USA Health in Mobile, AL seeks an IT Telecommunications Specialist to perform MAC for IP, digital, and analog telephone systems, configure voicemail, and manage PBX settings. Travel between USA Health facilities and after-hours on-call support are required.

You will document changes, coordinate with vendors, and ensure security and compliance while delivering high‑quality end-user support in office and field environments.

Qualifications

• Bachelor's or Associate's degree with related field and experience requirement.
• Experience with Mitel, Avaya, Kloud7, ASCOM, or Voalte preferred.
• Directly related experience may substitute for the required education.

Responsibilities

• Performs moves, adds, and changes (MAC) for IP, digital, and analog telephone systems.
• Configure and update voicemail boxes, call routing, and user features across supported platforms.
• Conduct basic programming and system adjustments within PBX environments.
• Provide end user training on supported telecom platforms.
• Troubleshoot and resolve issues and requests, ensuring timely and accurate resolution and documentation.
• Assist with system upgrades, equipment installations, and routine maintenance tasks.

Education

Bachelor's Degree in computer science, information systems, or a related field

Associate's Degree in computer science, information systems or a related field and 3 years of experience in network, telecommunications, or IT field work

Tools

Mitel

Avaya

Kloud7

ASCOM

Voalte

Job description

USA Health in Mobile, AL seeks an IT Telecommunications Specialist to perform MAC for IP, digital, and analog telephone systems, configure voicemail, and manage PBX settings. Travel between USA Health facilities and after-hours on-call support are required.

You will document changes, coordinate with vendors, and ensure security and compliance while delivering high‑quality end-user support in office and field environments.