Senior Telecommunications Analyst — VoIP & PBX Specialist

Thomas Jefferson University; Cherry Hill Township (NJ); Sur place; USD 79 000 - 113 000; Plein temps

Résumé du poste

Thomas Jefferson University is seeking a telecom systems specialist to provide advanced analysis and support for VoIP and PBX within the healthcare network. You will troubleshoot issues, coordinate carrier changes, and assist with system upgrades while maintaining thorough documentation and mentoring junior staff.

Expect to monitor telecom performance, ensure reliable operation, and work both independently and as part of a team in a dynamic healthcare setting.

Qualifications

• Bachelor’s degree in a related field or HS Diploma with 7+ years of experience.
• 5 years of related work experience.
• Strong understanding of VoIP and PBX systems.
• Ability to work independently and in teams.
• Strong analytical and documentation skills.

Responsabilités

• Performs advanced troubleshooting and issue resolution.
• Coordinates with carriers for service changes and escalations.
• Assists in system upgrades and platform migrations.
• Monitors and maintains telecom systems performance.
• Documents processes and mentors junior staff within the department.

Connaissances

VoIP & PBX

Independent & team work

Analytical skills

Documentation skills

Related experience

Formation

Bachelor's degree in related field

HS Diploma / GED with 7+ years experience

Description du poste

Thomas Jefferson University is seeking a telecom systems specialist to provide advanced analysis and support for VoIP and PBX within the healthcare network. You will troubleshoot issues, coordinate carrier changes, and assist with system upgrades while maintaining thorough documentation and mentoring junior staff.

Expect to monitor telecom performance, ensure reliable operation, and work both independently and as part of a team in a dynamic healthcare setting.