Healthcare Tech Support Specialist: SQL & Tableau

Strata Decision Technology; Chicago (IL); In loco; USD 55.000 - 85.000; Tempo pieno

Vantaggi offerti da questo lavoro

discretionary variable pay programs

retirement benefits

health and welfare benefits

paid time off

parental leave

life and accident insurance

other voluntary and well-beingBenefits

Descrizione del lavoro

Strata Decision Technology in Chicago, IL is seeking an Application & Technical Support Specialist to guide customers through technical issues in StrataJazz, recording interactions, and delivering training to customers and internal teams.

You will troubleshoot, escalate, and collaborate across teams, maintain PHI handling compliance, and help expand knowledge base while supporting multiple projects with strong communication and documentation.

Competenze

• 2+ years of product experience or relevant work with healthcare products in technical support, development, or consultancy.
• Proficient knowledge of Microsoft technologies (Office 365).
• Experience in technical issue resolution and escalation procedures.
• Proven experience in managing multiple projects with multiple priorities.
• Experience with Tableau or similar data visualization tools is preferred.
• Experience with healthcare financial applications; StrataJazz preferred.
• Experience with a case management tool; Salesforce is preferred.

Mansioni

• Troubleshoot and resolve moderately complex technical issues independently.
• Prioritize and manage cases according to SOP guidelines; oversee backlog and unassigned cases.
• Develop and implement solutions to prevent recurring issues.
• Escalate complex issues to higher-level support when necessary.
• Update and maintain customer records; document interactions in the system.
• Independently develop and deliver training sessions for customers and internal teams.
• Collaborate with cross-functional teams to enhance product support.
• Ensure secure handling of PHI data in compliance with HIPAA and policies.
• Provide guidance to junior support staff.

Conoscenze

Project management

Communication

Strumenti

Salesforce

Tableau

SQL scripts

SQL

Office 365

Descrizione del lavoro

Strata Decision Technology in Chicago, IL is seeking an Application & Technical Support Specialist to guide customers through technical issues in StrataJazz, recording interactions, and delivering training to customers and internal teams.

You will troubleshoot, escalate, and collaborate across teams, maintain PHI handling compliance, and help expand knowledge base while supporting multiple projects with strong communication and documentation.