Healthcare App & Tech Support Specialist

Strata Decision Technology, LLC

Chicago (IL)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Job summary

Strata Decision Technology, LLC seeks an Application & Technical Support Specialist to guide customers of StrataJazz with technical expertise. You will troubleshoot issues, train users, and collaborate across teams to improve product support in a HIPAA-compliant environment.

Ideal candidates have 2+ years in healthcare tech support or related roles, strong SQL skills, and experience with Salesforce and Tableau.

Qualifications

2+ years of product experience OR relevant work with Healthcare products in technical support, development, or a consultancy environment.
Proficient knowledge of Microsoft technologies (Office 365).
Experience in technical issue resolution and escalation procedures.
Proven experience in managing multiple projects with multiple priorities.
Proficient with SQL scripts to perform troubleshooting.
Experience with healthcare financial applications, StrataJazz preferred.
Experience with a case management tool, Salesforce is preferred.
Proficiency with Tableau or similar data visualization tools is preferred.

Responsibilities

Troubleshoot and resolve moderately complex technical issues independently; conduct root-cause analysis.
Prioritize and manage cases per SOP; monitor backlog and unassigned cases.
Develop and implement solutions to prevent recurring issues.
Escalate complex issues to higher-level support when needed.
Update and maintain customer records; document interactions in the system.
Independently develop and deliver training sessions for customers and internal teams.
Collaborate with cross-functional teams to enhance product support.
Ensure secure handling of PHI data in HIPAA-compliant manner.
Provide guidance to junior support staff.