Healthcare Tech Support Associate I — Problem Solver

MatrixCare; BLOOMINGTON (MN); On-site; USD 30,238 - 40,088; Full time

Benefits offered by this job

Comprehensive medical

Vision

Dental

Life

AD&D

Short-term and long-term disability

HSA

FSA

Commuter benefits

401(k)

ESPP

EAP

Tuition assistance

Job summary

MatrixCare is seeking a Customer Support Associate I in a full-time role within the Customer Support Department. You will receive specialized product and industry training, and work to resolve customer issues with professionalism.

The role emphasizes strong communication, analytical problem-solving, and remote-friendly collaboration, with after-hours on-call rotations and opportunities for growth in healthcare technology.

Qualifications

• The candidate should have a Bachelor’s degree or relevant workforce experience.
• 1-2 years of experience in technical support.
• Salesforce experience is preferred.
• Experience with Point of Sale or accounting applications is a plus.
• Experience working remotely or in a distributed team environment.

Responsibilities

• Provide phone and email software support to customers.
• Log customer cases in Salesforce Service Console.
• Troubleshoot to identify root cause of issues.
• Use internal resources to resolve technical problems.
• Contribute to knowledge base improvements.
• Escalate calls per defined support processes.
• Contribute to monthly team goals.
• Participate in after-hours on-call rotation.

Skills

Customer service

Problem solving

Communication skills

Technical aptitude

Team collaboration

Attention to detail

Remote work experience

Documentation

Education

Bachelor’s degree or relevant workforce experience

Tools

Salesforce

Point of Sale systems

Accounting applications

Job description

MatrixCare is seeking a Customer Support Associate I in a full-time role within the Customer Support Department. You will receive specialized product and industry training, and work to resolve customer issues with professionalism.

The role emphasizes strong communication, analytical problem-solving, and remote-friendly collaboration, with after-hours on-call rotations and opportunities for growth in healthcare technology.