Healthcare Software Support Specialist - AI-Driven

Clinisys; Carmel (ME); Hybrid; USD 42,000 - 50,000; Full time

Job summary

Clinisys is seeking an Associate Support Specialist to provide professional healthcare software support in an inbound contact center. You will respond to client requests by phone and web portal, learn case management systems, and collaborate with clients and internal teams to resolve issues efficiently.

The role emphasizes understanding and communicating technical concepts to non-technical clients while maintaining high client satisfaction.

Qualifications

• High School diploma or GED required.
• 0-2 years in a technical support role or related field preferred.
• Experience with healthcare technology, labs, or technology in a client-support capacity is a plus.

Responsibilities

• Respond to client requests via phone and web portal.
• Learn and use case management systems for issue tracking.
• Assess issue criticality and prioritize resolutions.
• Document issues and communicate status to clients.
• Collaborate with clients and internal teams to resolve problems.
• Use AI-assisted resources for troubleshooting while ensuring accuracy.

Skills

Analytical skills

Interpersonal communication

Time management

Non-technical language articulation

Complex issue resolution

Education

High School diploma or GED

College coursework or related certification

Tools

SQL

HL7

Networking

Database Administration

Java

Microsoft technologies

Productivity tools (Office)

Job description

Clinisys is seeking an Associate Support Specialist to provide professional healthcare software support in an inbound contact center. You will respond to client requests by phone and web portal, learn case management systems, and collaborate with clients and internal teams to resolve issues efficiently.

The role emphasizes understanding and communicating technical concepts to non-technical clients while maintaining high client satisfaction.