AI-Powered Healthcare Support Specialist

Clinisys; Morrisville (NC); Hybrid; USD 28,000 - 33,000; Full time

Job summary

CliniSys offers an Associate Support Specialist role focused on delivering professional healthcare software support in an inbound contact center environment. You will respond to client requests by phone and web portal, document issues, and coordinate resolutions with clients and internal teams.

As part of a growing AI-enabled platform, you will stay current with product updates, leverage AI-assisted resources for troubleshooting, and maintain high client satisfaction.

Qualifications

• High School diploma or GED required or equivalent.
• 0-2 years’ experience with a technical aptitude in healthcare technology, healthcare, or lab sciences.
• Prior experience in client support or technical environments is a plus.

Responsibilities

• Receives and responds to incoming client requests via telephone and web portal.
• Learns case management systems with focus on best practices.
• Identifies, assesses criticality and prioritizes resolution of issues.
• Researches, documents issues and resolutions, and communicates status to the client.

Skills

Analytical thinking

Communication skills

Time management

Explain technical concepts

Customer issue resolution

Problem-solving

Education

High School diploma or GED

College coursework or certification

Tools

HL7

SQL

Networking

Database Administration

Java

Microsoft Technologies

Job description

CliniSys offers an Associate Support Specialist role focused on delivering professional healthcare software support in an inbound contact center environment. You will respond to client requests by phone and web portal, document issues, and coordinate resolutions with clients and internal teams.

As part of a growing AI-enabled platform, you will stay current with product updates, leverage AI-assisted resources for troubleshooting, and maintain high client satisfaction.