Healthcare Tech Service Upgrades Coordinator

Ampcus Inc; Cary (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Ampcus Inc in Cary, NC seeks a Service Upgrades Project Coordinator to manage medical technology service upgrade projects from scheduling through completion. You will coordinate with internal teams, customers and cross-functional stakeholders to ensure upgrades meet contractual requirements and are completed on time.

The role requires strong organizational skills, proactive problem-solving, and experience coordinating multi-stakeholder projects across diverse teams.

Qualifications

• Bachelor’s degree or equivalent combination of education and professional experience.
• Experience coordinating projects with multiple stakeholders, deadlines, and dependencies.
• Ability to independently handle moderately complex to complex issues and determine actions.
• Strong organizational and time-management skills with the ability to manage multiple projects.
• Strong verbal and written communication skills.
• Ability to identify project dependencies and critical-path activities and take proactive steps to keep projects on schedule.
• Strong analytical, problem-solving, documentation, and reporting skills.
• Ability to work effectively with cross-functional and geographically diverse teams.

Responsibilities

• Coordinate and schedule service upgrades based on contractual commitments, revenue projections, and assigned due dates.
• Track project milestones and proactively identify actions needed to maintain schedules and ensure timely completion.
• Coordinate customer readiness activities, including scheduling, room availability, and other requirements necessary to perform upgrades.
• Manage multiple upgrade projects/revisions simultaneously while maintaining accurate status and priorities.
• Identify project risks, dependencies, and critical-path activities and take appropriate action to resolve schedule issues.
• Research, document, and present project status, progress, findings, and outstanding actions through regular reporting.
• Monitor project deliverables and follow up with stakeholders to ensure commitments are completed.
• Respond to internal and external customer inquiries received through the project/update management mailbox.
• Collaborate with a broad range of stakeholders, including business lines, business areas, external customers, regional support teams, customer care, education services, finance, marketing, customer administration, quality, process engineering, and regulatory teams.
• Maintain accurate project documentation and ensure activities align with applicable business processes and requirements.

Skills

Project coordination

Stakeholder management

Communication

Time management

Documentation

Problem solving

Cross-functional collaboration

Reporting

Multitasking

Education

Bachelor’s degree

Tools

SAP

Job description

Ampcus Inc in Cary, NC seeks a Service Upgrades Project Coordinator to manage medical technology service upgrade projects from scheduling through completion. You will coordinate with internal teams, customers and cross-functional stakeholders to ensure upgrades meet contractual requirements and are completed on time.

The role requires strong organizational skills, proactive problem-solving, and experience coordinating multi-stakeholder projects across diverse teams.