Healthcare Tech Documentation Architect

Ascom; Morrisville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Ascom is seeking a Technical Documentation Specialist in Morrisville, NC. You will own the creation, maintenance, and improvement of user, service, and compliance documents for Ascom healthcare products.

Collaborate with product managers, engineers, and support teams to gather accurate information and ensure quality across all documentation. You will develop clear, compliant content for diverse audiences including end-users, field engineers, and operations teams, while leveraging SharePoint and

Qualifications

• 3–5 years of relevant experience in technical documentation, technical writing, documentation content development, or a related area.
• Strong technical writing skills with the ability to create materials for both technical and non-technical audiences.
• Experience understanding product features, benefits, use cases, and technical information across product portfolio.
• Experience with content that supports software product sales, implementation, support, and end-user adoption.
• Familiarity with change control processes and documentation updates in regulated environments.

Responsibilities

• Write, distribute, collect, store, and maintain documentation required for Ascom products and offerings.
• Produce high-quality technical documents such as data sheets, installation and configuration instructions, user manuals, and system documentation.
• Ensure regulatory and quality requirements for Instructions for Use and related documentation are met.
• Maintain Ascom’s document publishing platform and support electronic delivery of documentation.
• Lead documentation reviews and revise outdated materials to keep content accurate and current.
• Collaborate with product managers, engineers, project managers, and support teams to gather and validate technical information.
• Support user documentation design, readability, and timelines in alignment with quality guidelines.
• Provide training and feedback to contractors and new employees working with user documentation.

Skills

Technical writing

Clear communication

Editing and proofreading

Collaboration

Attention to detail

Education

Bachelor's degree in information design or related field

Tools

Microsoft SharePoint

Adobe Creative Suite

Job description

Ascom is seeking a Technical Documentation Specialist in Morrisville, NC. You will own the creation, maintenance, and improvement of user, service, and compliance documents for Ascom healthcare products.

Collaborate with product managers, engineers, and support teams to gather accurate information and ensure quality across all documentation. You will develop clear, compliant content for diverse audiences including end-users, field engineers, and operations teams, while leveraging SharePoint and