Customer Delivery Project Manager — Technical Solutions

Ascom; Morrisville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Ascom in Morrisville, NC seeks a Project Manager (S&O) to lead end-to-end customer delivery of technical solutions and services from post-sale planning through successful implementation. You will coordinate cross-functional teams, manage scope, schedule, budget, and quality, and serve as the primary customer contact.

You will drive regulatory compliance, leverage tools like Jira, MS Project, SharePoint, ERP systems, ServiceNow and D365, and continuously improve workflows to maximize revenue and

Qualifications

• Degree in Healthcare, Business Administration, Project Management, or a related field.
• 3–5 years of experience as a Project Manager in customer-facing technical projects.
• 3–5 years of experience in the IT, telecommunications, or healthcare sector.
• Project management certifications such as PRINCE2, PMP, IPMA Level B, Scrum, or similar are beneficial.

Responsibilities

• Manage end-to-end delivery of customer projects including planning, communication, implementation, and post-sale follow-through.
• Lead projects focused on technical solutions and service delivery across scope, time, budget, and quality.
• Serve as the primary point of contact for the customer throughout the project lifecycle.
• Coordinate internal and external stakeholders across Sales, Finance, Operations, and external partners and customers.
• Ensure compliance with regulatory and quality processes and Ascom SOPs.

Skills

Project management

Customer-facing

Cross-functional coordination

Education

Healthcare

Business Administration

Project Management

Tools

Jira

MS Project

SharePoint

ERP systems

ServiceNow

D365

Job description

Ascom in Morrisville, NC seeks a Project Manager (S&O) to lead end-to-end customer delivery of technical solutions and services from post-sale planning through successful implementation. You will coordinate cross-functional teams, manage scope, schedule, budget, and quality, and serve as the primary customer contact.

You will drive regulatory compliance, leverage tools like Jira, MS Project, SharePoint, ERP systems, ServiceNow and D365, and continuously improve workflows to maximize revenue and