Medical Device Technical Writer

Ascom UMS; Raleigh (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Ascom in Morrisville, NC, is seeking a Technical Documentation Specialist to create, maintain, and improve technical content for our healthcare products and solutions. You will develop clear, accurate, and compliant documentation for users, service engineers, and operators while partnering with product managers, engineers, and support teams.

You will ensure regulatory and quality requirements for Instructions for Use and related materials are met, lead documentation reviews, and support

Qualifications

• Bachelor’s degree in information design or a related field.
• 3–5 years of relevant experience in technical documentation or a related area.
• Strong technical writing skills for technical and non-technical audiences.
• Ability to understand product features, benefits, use cases, and technical information across Ascom’s portfolio.
• Experience developing content that supports software product sales, implementation, support, and end-user adoption.
• Working knowledge of electronic documentation publishing platforms and Change Control processes.

Responsibilities

• Write, distribute, collect, store, and maintain documentation for Ascom products and offerings.
• Produce high-quality technical documents including data sheets, installation and configuration instructions, user manuals, and system documentation.
• Ensure regulatory and quality requirements for Instructions for Use and related documentation are met.
• Maintain Ascom’s document publishing platform and support electronic delivery of documentation.
• Lead documentation reviews to keep content accurate and current; revise outdated materials as needed.
• Collaborate with product managers, engineers, project managers, and technical support teams to gather and validate information.
• Support user documentation design, readability, conciseness, and development timelines in line with quality guidelines.
• Provide training and coaching to contractors and new employees working with user documentation.

Skills

Technical writing

Documentation development

Editing & proofreading

Cross-functional collaboration

Attention to detail

Education

Bachelor’s degree in information design or related field

Tools

Microsoft SharePoint

Adobe Creative Suite

Job description

Ascom in Morrisville, NC, is seeking a Technical Documentation Specialist to create, maintain, and improve technical content for our healthcare products and solutions. You will develop clear, accurate, and compliant documentation for users, service engineers, and operators while partnering with product managers, engineers, and support teams.

You will ensure regulatory and quality requirements for Instructions for Use and related materials are met, lead documentation reviews, and support