Healthcare Tech: API & SQL Support Specialist (Hybrid)

RXinsider LTD.; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work policy

Remote-Work Bank

Paid parking

Birthday PTO

Floating holidays

401(k) with company match

Parental leave

Job summary

SoftWriters, Inc. is seeking an Application Support Analyst to join our high-performing team. You will own the full support lifecycle, troubleshooting, configuring, deploying, and upgrading API integrations and services across Windows environments, while delivering exceptional customer experiences.

Location: Hybrid - Pittsburgh, PA, with core office days Tue–Thu. Reports to the Support Queue Coach. This role requires strong customer focus, technical aptitude, and the ability to work across

Qualifications

• Bachelor's degree or equivalent education in computer/software or related field.
• Experience troubleshooting software applications and workflow problems.
• Demonstrated problem-solving capabilities with focus on customer service.
• Ability to empathize with frustrated customers and handle difficult conversations.
• High technical aptitude with quick learning of new software/technologies.
• Ability to work independently and collaboratively in fast-paced environment.
• Excellent communication, critical thinking, and multi-tasking skills.
• Detail-oriented, dependable, and takes ownership of issues to resolution.
• Strong coordination with peers and Senior Management when required.
• Willingness to work shifts between 8:30 a.m. and 8:00 p.m. and participate in on-call rotation.

Responsibilities

• Provide customer-focused product support via phone, email, and remote access.
• Troubleshoot, diagnose, and resolve software problems promptly and professionally.
• Research technical issues and follow up with customers with recommendations and action plans.
• Handle technical queries using MSSQL and resolve issues related to integrations and services.
• Escalate cases when customer satisfaction is at risk and coordinate with the right resources.
• Fully document each client issue and resolution for the knowledge base.
• Participate in on-call rotation and occasional after-hours coverage.
• Contribute to special projects that improve support operations.

Skills

Customer service

Troubleshooting

Problem-solving

Technical aptitude

Learning new software

Independent work

Communication

Multi-tasking

Attention to detail

On-call readiness

Education

Bachelor's degree in computer science or related field

Tools

MSSQL

Windows Server

Job description

SoftWriters, Inc. is seeking an Application Support Analyst to join our high-performing team. You will own the full support lifecycle, troubleshooting, configuring, deploying, and upgrading API integrations and services across Windows environments, while delivering exceptional customer experiences.

Location: Hybrid - Pittsburgh, PA, with core office days Tue–Thu. Reports to the Support Queue Coach. This role requires strong customer focus, technical aptitude, and the ability to work across