Healthcare Systems Support Specialist

ATA Services; Albuquerque (NM); On-site; USD 23,000 - 32,000; Full time

Job summary

ATA Services, Inc. is seeking an Administrative Assistant for a temporary, full-time in-office role in Santa Fe, NM. You will support the Quality Team with system access, account management, and handling high-volume calls and emails.

The position emphasizes accurate record-keeping, training, and escalation when needed, with a starting pay of $20.00 per hour. Immediate start date is available.

Qualifications

• High school diploma or equivalent.
• Experience in administrative, clerical, or customer service roles preferred.
• Strong communication skills, both verbal and written.

Responsibilities

• Answer calls and emails from healthcare providers and facilities with professional service.
• Assist with new user registrations, account activations, and password resets.
• Review access requests and ensure required information is provided.
• Guide users through system navigation and data entry processes.
• Troubleshoot basic user issues and escalate as needed.
• Track and follow up on provider inquiries to ensure timely resolution.
• Maintain accurate records of communications and actions taken.
• Provide basic system training and identify recurring issues for improvement.

Skills

Verbal and written communication

Microsoft Office

Learn new software systems

Organizational skills

Multitasking and prioritization

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ATA Services, Inc. is seeking an Administrative Assistant for a temporary, full-time in-office role in Santa Fe, NM. You will support the Quality Team with system access, account management, and handling high-volume calls and emails.

The position emphasizes accurate record-keeping, training, and escalation when needed, with a starting pay of $20.00 per hour. Immediate start date is available.