Systems & QA Assistant - Caregivers Screening Program

ATA Services

Santa Fe (NM)

On-site

USD 34,000 - 49,000

Full time

4 days ago

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Job summary

ATA Services, Inc. is seeking a Management Analyst Assistant for a temporary assignment in Santa Fe, NM.

The role focuses on supporting the Caregivers Criminal History Screening Program (CCHSP) 2.0 system, including system administration, data integrity, and customer service for healthcare providers and educational institutions. You will coordinate activities, assist with testing, maintain records, and communicate issues to management and technical partners to ensure stable system performance

Qualifications

Bachelor's degree in Computer Science or closely related field.
Must reside in Santa Fe, NM.
Strong organizational, analytical, communication, and problem-solving skills.
Ability to maintain accurate records and manage multiple assignments.
Ability to provide professional customer service and explain technical procedures clearly.
Coordinate with internal teams, external stakeholders, and technical partners.

Responsibilities

Monitor CCHSP 2.0 system functions, user access, workflows, and reported issues.
Assist providers and authorized users with background-screening procedures and system questions.
Provide training on applications, database, and quality assurance to users.
Review records for completeness and coordinate corrections.
Maintain Rap Back records and related workflows.
Assist with IDEMIA Live Scan and IDEMIA portal as needed.
Participate in statewide system testing, development, and maintenance activities.
Coordinate with partners to test and validate system changes before production.