Healthcare Systems & Change Lead (Hybrid)

Montgomery College; Nashville (TN); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Vanderbilt Health in Nashville, TN is seeking a Customer Care Specialist to support patient services within a hybrid work setting. The role involves implementing and updating systems, collaborating on business requirements, and supporting clinician onboarding as part of a broader care operations team.

You will engage in quality assurance testing, develop change management strategies, and contribute to process improvements across information systems and user workflows to enhance the patient

Qualifications

• Bachelor's degree required.
• 2 years of relevant work experience.

Education

Bachelor's degree

Job description

Vanderbilt Health in Nashville, TN is seeking a Customer Care Specialist to support patient services within a hybrid work setting. The role involves implementing and updating systems, collaborating on business requirements, and supporting clinician onboarding as part of a broader care operations team.

You will engage in quality assurance testing, develop change management strategies, and contribute to process improvements across information systems and user workflows to enhance the patient