Hospital Communications Operator

UCI group; California; On-site; USD 25,000 - 36,000; Full time

Job summary

UCI Health in California seeks a courteous, patient-focused phone operator to manage the hospital switchboard, paging systems, and related communications in a fast-paced center. You will answer calls, connect callers, and provide information while maintaining HIPAA compliance and professionalism.

The role requires flexibility for shifts, including weekends and holidays, and experience with MS Office and high-volume call handling.

Qualifications

• Experience handling high volume of calls or call center environment.
• Knowledge of HIPAA and patient confidentiality.
• Excellent written and verbal communication in English.
• Willingness to work flexible shifts including weekends and holidays.
• Proficiency with MS Office and basic office technology.

Responsibilities

• Operate the hospital telephone switchboard, overhead paging system, two-way radio, alpha/numeric paging unit, and alarm systems.
• Answer calls promptly, courtesy, and connect callers to their requested destinations.
• Provide information and assistance to patients, staff, and visitors; perform basic administrative tasks as needed.

Skills

Customer service

Call center experience

English communication

MS Office

Problem solving

Stress tolerance

Clear communication

Tools

Telephone switchboard

paging systems

Job description

UCI Health in California seeks a courteous, patient-focused phone operator to manage the hospital switchboard, paging systems, and related communications in a fast-paced center. You will answer calls, connect callers, and provide information while maintaining HIPAA compliance and professionalism.

The role requires flexibility for shifts, including weekends and holidays, and experience with MS Office and high-volume call handling.