Healthcare Support Staff Supervisor

Jonah Cooper Jr, LLC; Arnold (MO); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Job summary

Mercy is seeking a Nurse Supervisor to lead healthcare support staff and coordinate daily operations in a patient-centered environment. You will supervise staffing, ensure policy compliance, monitor service standards, and drive improvements across clinical workflows while modeling Mercy’s values of compassion and respect.

You will collaborate with nurses, physicians, and administrators to resolve issues, support training, and elevate patient experience through effective leadership and

Qualifications

• Experience leading healthcare support staff or similar teams.
• Strong communication and coaching abilities to develop staff.
• Ability to align staff actions with clinical and safety policies.

Responsibilities

• Lead and supervise healthcare support staff in daily operations.
• Coordinate staffing, scheduling, and workload distribution.
• Ensure compliance with clinical, safety, and organizational policies.
• Monitor performance metrics and patient service standards.
• Conduct coaching, feedback sessions, and performance evaluations.
• Support onboarding, training, and professional development of staff.
• Collaborate with nurses, physicians, and administrators to resolve issues.
• Drive process improvements to enhance patient experience and efficiency.
• Maintain accurate documentation and operational reports.
• Promote Mercy’s culture of compassion, diversity, and respect.

Skills

People leadership

Coaching & feedback

Communication

Education

Certified Healthcare Leader (CHL)

Tools

EHR systems

Job description

As a Supervisor at Mercy, you will lead a team of healthcare support staff to ensure safe, efficient, and compassionate patient care. You will coordinate daily workflows, oversee staffing and scheduling, and monitor adherence to clinical and operational policies. The Supervisor coaches and mentors team members, conducts performance evaluations, and supports training and development to maintain high-quality standards. You will collaborate with nurses, physicians, and administrators to resolve issues, enhance patient experience, and drive process improvements while modeling Mercy’s values of compassion, respect, and diversity in every interaction.

Responsibilities

• Lead and supervise healthcare support staff in daily operations
• Coordinate staffing, scheduling, and workload distribution
• Ensure compliance with clinical, safety, and organizational policies
• Monitor performance metrics and patient service standards
• Conduct coaching, feedback sessions, and performance evaluations
• Support onboarding, training, and professional development of staff
• Collaborate with nurses, physicians, and administrators to resolve issues
• Drive process improvements to enhance patient experience and efficiency
• Maintain accurate documentation and operational reports
• Promote Mercy’s culture of compassion, diversity, and respect
• Team leadership
• Healthcare operations management
• Staff scheduling
• Performance management
• Electronic Health Records (EHR) systems
• Quality and compliance monitoring
• Conflict resolution
• Process improvement
• Reporting and documentation
• Patient service management

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k

Requirements

• Certified Healthcare Leader (CHL) or similar supervisory certification preferred
• Basic Life Support (BLS) certification preferred
• Prior supervisory or charge/lead experience in a healthcare setting