Tax Software Support

Liveops.; United States; Remote; USD 1,000 - 5,000; Full time

Benefits offered by this job

Be your own boss

Set your own schedule

Provide a distraction-free home office

Provide own home office equipment

Independent contractor status

Job summary

Liveops is seeking a Tax Software Support Contractor to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

If you are someone who thrives on delivering clarity and calm during high-demand seasons, this opportunity is built for you. You'll handle inbound/outbound calls, document notes, use ScreenShare, and navigate multiple systems.

Qualifications

• Strong communication, active listening and customer service skills.
• Experience taking inbound and outbound calls.
• Computer skills to navigate multiple systems and document call notes.
• Ability to work independently and provide services under contract.
• Comfortable using screen-sharing tools and adaptable to changes.

Responsibilities

• Provide exceptional customer care for users of major tax software providers.
• Interact with customers via ScreenShare as an Intuit Independent Contractor Agent.
• Research and locate answers in Intuit’s digital library while reassuring the customer.
• Use analytical and troubleshooting skills to quickly provide solutions.
• Maintain a customer-first approach and protect data during sessions.

Skills

Communication

Call handling

Multi-system navigation

Screen sharing

Independent contractor

Inbound/outbound support

Own Windows PC

Tools

Screen sharing tools

Windows 11

Job description

We're seeking a Tax Software Support Contractor to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season. If you are someone who thrives on delivering clarity and calm during high-demand seasons, this opportunity is built for you.

Opportunity Details

• Location: Remote – *United States
• Schedule: Choose your own schedule by self-scheduling 30-minute blocks or commits
• Hours of Operation: 7 days a week, 8:00 AM–12:00 AM ET
• Peak Season: January–April

Why Partner with Liveops?

• Be your own boss
• Set your own schedule
• Provide a distraction-free home office
• Provide your own home office equipment
• Handle customer calls, assess needs, and solve problems

Compensation

• Submit invoices and receive payment for completed services pursuant to contract
• Invoice $0.34 per talk time minute for providing services during the 2026 tax season
• Agents new to the program are eligible to receive a $300 incentive for meeting client metrics through Tax Day.
• Additional performance-based pay may be announced during the season.
• ICs are responsible for their own taxes and expenses.

Requirements

• Strong communication, active listening, and customer service skills
• Experience taking inbound and outbound calls.
• Computer skills, including navigating multiple systems and documenting call notes
• Strong communication skills and the ability to connect with diverse individuals
• Ability to sit for long periods
• Patience and empathy
• Ability to provide services pursuant to your contract independently
• Comfortable using screen-sharing tools
• Adaptable to changing procedures and tech challenges
• Experience with inbound/outbound customer support
• Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, and tablets are not supported)
• Review the Liveops basic technology requirements

Duties & Responsibilities

• Provide exceptional customer care (not tax advice) to users of the largest tax software providers in the nation.
• Intuit Independent Contractor Agents provide product support and service with a smile by interacting with customers via Screenshare.
• Research and locate answers to tax software questions within Intuit’s digital library, while maintaining reassuring engagement with the customer.
• Use your analytical, critical thinking, and organizational skills in combination with your troubleshooting and problem-solving knowledge to quickly provide solutions.
• Demonstrate a sincere desire to assist the customer and put the customer's needs first.
• Internet: Wired Ethernet connection required (Wi-Fi must be disabled)
• Computer Operating System: Genuine, licensed Windows 11
• Phone Operating System: Android 14+ or iOS 17+ (iPhone 13 or newer), with biometric authentication enabled
• Security Software: Microsoft Defender Antivirus and Firewall enabled
• Download Speed: 20 Mbps or higher
• Upload Speed: 5 Mbps or higher
• VPNs / Virtual Connections: Not permitted
• Memory (RAM): 16 GB
• Monitors: Dual monitors with 1920 x 1080 resolution or higher
• Review the full PC requirements

Liveops is committed to fostering an inclusive, respectful community where opportunity is accessible to all qualified candidates. We believe diverse perspectives strengthen the experiences we create and the outcomes we deliver. Liveops does not tolerate unlawful discrimination based on age, race, color, sex, gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

*The background check requires a non-refundable $25 processing fee paid directly to the background check vendor.

*Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WV, WY

*Earnings are not guaranteed. Income varies based on the client programs you support, call volume, your performance, and the time your business commits to providing services.