Healthcare Support Operations Manager

Compass Group, North America; Rosedale (MD); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking an Operations Manager to direct and oversee the support services operations. You will coordinate frontline associates and act as a liaison between administration and unit departments to deliver high-quality service in a healthcare environment.

Responsibilities include establishing standards, planning staffing, hiring and training, supervising staff, and reporting progress.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor’s degree is preferred.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Communication

Multi-tasking

Prioritization

Leadership

Flexibility

Customer service

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

Crothall Healthcare, a Compass Healthcare company, is seeking an Operations Manager to direct and oversee the support services operations. You will coordinate frontline associates and act as a liaison between administration and unit departments to deliver high-quality service in a healthcare environment.

Responsibilities include establishing standards, planning staffing, hiring and training, supervising staff, and reporting progress.