Healthcare Support & Operations Analyst

Hcl-America-Solutions-Inc; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Hcl-America-Solutions-Inc is seeking an Analyst (Support & Operations) to deliver premier customer service on inquiries, process orders, explain products, and handle complaints promptly and professionally.

In this role you will resolve questions, maintain accurate records, and contribute to customer satisfaction by promoting loyalty and efficient service across phone, email, live chat, and other channels.

Responsibilities

• Confers with customers to provide information about products/services via phone, email, live chat, social media or other methods.
• Resolves customer questions and concerns by listening, communicating clearly, and ensuring understanding.
• Ensures satisfaction by addressing a wide range of requests and complaints with professional service.
• Assists with order processing, invoicing, researching accounts, order history, returns, program policies, and opening new accounts.
• Keeps records of customer interactions and transactions, including inquiries, complaints, comments and actions taken.
• Builds and maintains relationships with clients by delivering prompt and accurate service to promote loyalty.
• Documents Adverse Events and Quality Complaints.
• Obtains and examines information to assess validity of complaints and determines causes; may make outbound follow-up calls.

Job description

Hcl-America-Solutions-Inc is seeking an Analyst (Support & Operations) to deliver premier customer service on inquiries, process orders, explain products, and handle complaints promptly and professionally.

In this role you will resolve questions, maintain accurate records, and contribute to customer satisfaction by promoting loyalty and efficient service across phone, email, live chat, and other channels.