Analyst (Support & Operations)

HCLTech; United States; Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

Hcl-America-Solutions-Inc is seeking an Analyst (Support & Operations) to deliver premier customer service on inquiries, process orders, explain products, and handle complaints promptly and professionally.

In this role you will resolve questions, maintain accurate records, and contribute to customer satisfaction by promoting loyalty and efficient service across phone, email, live chat, and other channels.

Responsabilidades

• Confers with customers to provide information about products/services via phone, email, live chat, social media or other methods.
• Resolves customer questions and concerns by listening, communicating clearly, and ensuring understanding.
• Ensures satisfaction by addressing a wide range of requests and complaints with professional service.
• Assists with order processing, invoicing, researching accounts, order history, returns, program policies, and opening new accounts.
• Keeps records of customer interactions and transactions, including inquiries, complaints, comments and actions taken.
• Builds and maintains relationships with clients by delivering prompt and accurate service to promote loyalty.
• Documents Adverse Events and Quality Complaints.
• Obtains and examines information to assess validity of complaints and determines causes; may make outbound follow-up calls.

Descripción del empleo

Career Opportunities: Analyst (Support & Operations) (182870)

Requisition ID182870-Posted10/20/2026

TheHealthcare Specialistwill be responsible for providing premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner.

Key Responsibilities

Essential Duties and Responsibilities include the all or majority of the following below. Other duties may be assigned.

• Confers with internal and/or external customers in order to provide information about products and/or services such as processing customer requests, orders, cancel accounts or obtain details of complaints over the phone, by email, live chat, social media or other method of communication.
• Resolves customer questions and concerns effectively and efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding.
• Ensures customer satisfaction and loyalty by consulting with customers, assisting customers, and resolving a wide variety of customer requests, inquiries, and complaints.
• Assists with product or service related tasks and activities, which may include order processing, invoicing, researching accounts, order history, handling returns, client program policies and opening new accounts.
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, comments and actions taken.
• Builds and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty for the client.
• Documents Adverse Events and Quality Complaints.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes. May make outbound calls related to the product or service, and/or in follow-up to a customer inquiry.