Healthcare Customer Support Specialist

Hireology; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Hireology is seeking a Customer Service Representative to respond to inquiries and complaints in a timely, professional manner. The role requires deep product knowledge and effective communication with the team.

Training is provided as needed, with two shift options from 10AM-6:30PM and 11AM-7:30PM. The ideal candidate has a High School diploma, 2+ years in customer service, and experience with case management systems.

Qualifications

• High School Diploma or GED required.
• Strong customer service skills; 2+ years in customer service (scheduling, inbound/outbound calls).
• 2+ years of experience with case management systems.
• Knowledge of medical terminology.

Responsibilities

• Answer inquiries by clarifying information and providing timely, accurate information.
• Resolve problems by clarifying issues and exploring solutions; escalate when needed.
• Fulfill requests by clarifying information and completing transactions.
• Identify opportunities to promote services to both skilled and non-skilled agencies.
• Maintain and enhance organization reputation by taking ownership and adding value.
• Notify supervisor of ongoing problems.
• Perform other related duties as assigned.

Skills

Customer service

Problem solving

Data entry

Verbal & written communication

Education

High School Diploma or GED

Tools

Case management systems

Microsoft Office Suite

Job description

Hireology is seeking a Customer Service Representative to respond to inquiries and complaints in a timely, professional manner. The role requires deep product knowledge and effective communication with the team.

Training is provided as needed, with two shift options from 10AM-6:30PM and 11AM-7:30PM. The ideal candidate has a High School diploma, 2+ years in customer service, and experience with case management systems.