Healthcare Support Lead: Patient Care & Team Coach

Aura Health; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Aura Health is seeking a healthcare supervisor to oversee support staff, coordinate daily workflows, and ensure compassionate, compliant patient care. The role involves coaching team members, conducting evaluations, and collaborating with clinicians and administrators to resolve issues.

The position emphasizes process improvement and maintaining high standards of service, with a focus on compassion, respect, and diversity in a patient-centered environment.

Qualifications

• Leadership and team supervision experience in a healthcare setting.
• Strong communication and interpersonal skills.
• Ability to monitor compliance with clinical and operational policies.
• Coaching, mentoring, and performance management skills.
• Collaborative, problem-solving mindset.

Responsibilities

• Lead and coordinate team operations to support high-quality patient service.
• Oversee staffing and scheduling and ensure policy compliance.
• Coach, mentor, and train team members to maintain performance standards.
• Conduct performance evaluations and support continuous improvement.
• Collaborate with nurses, physicians, and administrators to resolve issues.
• Identify opportunities to improve processes and enhance patient experience.
• Model organizational values of compassion, respect, and diversity.

Skills

Leadership

Communication

Policy compliance

Coaching & mentoring

Collaborative problem solving

Job description

Aura Health is seeking a healthcare supervisor to oversee support staff, coordinate daily workflows, and ensure compassionate, compliant patient care. The role involves coaching team members, conducting evaluations, and collaborating with clinicians and administrators to resolve issues.

The position emphasizes process improvement and maintaining high standards of service, with a focus on compassion, respect, and diversity in a patient-centered environment.