Healthcare Strategic Accounts Leader

Kyndryl Canada; Dallas (TX); Hybrid; USD 162,000 - 291,000; Full time

Job summary

Kyndryl is seeking a Director, Customer Partner, Healthcare to lead strategic relationships with top healthcare clients from Dallas. You will craft account strategies, own the P&L, and drive growth across Kyndryl capabilities, while collaborating with sales teams and partners to expand scope.

The role requires 5+ years managing account P&L, healthcare sector expertise, and a consultative selling style that aligns with client value and industry best practices.

Qualifications

• Minimum of 5+ years' experience running account P&L with experience managing sales process end-to-end
• Healthcare experience
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open minded and empathetic approach in relationships with customers
• Ability to lead with a consultative approach, identify and create demand across all Kyndryl capabilities, and articulate business value to customers
• Ability to operate in a fast-paced, flat organizational culture; embrace ambiguity and drive proactive outcomes

Responsibilities

• Drive Growth and Profitability: Develop and execute cutting-edge account strategies to grow and retain Kyndryl's most valuable accounts.
• Drive Growth and Profitability: Proactively expand scope: Generate new opportunities and expand existing work into larger scopes and new capabilities.
• Drive Growth and Profitability: Maximize renewals: Focus on selling new offerings while minimizing erosion to ensure our largest accounts flourish.
• Drive Growth and Profitability: Own the P&L: Take full charge of the account P&L, ensuring customer satisfaction, integrity and account compliance.
• Build Strategic Connections: Cultivate executive alliances: Create, maintain, and develop deep connections with top-level decision-makers.
• Build Strategic Connections: Orchestrate the team: Collaborate with sales team members to ensure a seamless management process from prospecting to closing.
• Build Strategic Connections: Partner for scale: Build a strong go-to-market pipeline with partners to join forces and conquer new deals.
• Build Strategic Connections: Lead with industry expertise: Use your knowledge of external best practices to provide innovative solutions that position Kyndryl as a leader.
• Deliver Excellence: Deliver tailor-made solutions: Identify and qualify new opportunities to deliver bespoke services that cater to the unique needs of each customer.
• Deliver Excellence: Maintain a stellar reputation: Go above and beyond to ensure account excellence and maintain total integrity in everything you do.
• Deliver Excellence: Shape the future: Use your creativity and expertise to transform the future of account management.

Skills

Account P&L management

Healthcare industry knowledge

Strategic account leadership

Sales process end-to-end

Executive stakeholder management

Growth and profitability strategy

Customer relationship management

Education

Bachelor's degree

Master’s degree

Job description

Kyndryl is seeking a Director, Customer Partner, Healthcare to lead strategic relationships with top healthcare clients from Dallas. You will craft account strategies, own the P&L, and drive growth across Kyndryl capabilities, while collaborating with sales teams and partners to expand scope.

The role requires 5+ years managing account P&L, healthcare sector expertise, and a consultative selling style that aligns with client value and industry best practices.