Healthcare Solutions Architect — Client Engagement Lead

NetSmart Technologies; Overland Park (KS); On-site; USD 95,000 - 125,000; Full time

Job summary

Netsmart is seeking an experienced consultant to deliver healthcare IT workflow and solution design, guiding client engagements from current workflows through upgrades and ongoing maintenance.

The role emphasizes strong communication across technical, clinical, and operational teams, with a focus on building client relationships and transferring knowledge. Travel up to 20% may be required to support projects across time zones.

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• At least 4 years of health care information technology implementation or consulting working experience.
• At least 1 year of project management experience.
• Ability to communicate effectively with technical, clinical and operational teams.
• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview.
• Ability to build strong client relationships and delivering client-centric solutions.
• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems.

Responsibilities

• Provide expertise during client engagements to deliver workflow and solution design to achieve defined benefits.
• Guide clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.
• Act as a primary consultant for the client's solution troubleshooting, consultation, and knowledge transfer
• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.
• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.
• Manage client expectations and ensure project delivery meets goals of engagement.
• Coach, mentor and guide solution teams on recommended methodology practices.

Skills

Client engagement

Solution design

Healthcare IT

Project management

Communication across teams

Education

Bachelor's degree or equivalent relevant work experience

Job description

Netsmart is seeking an experienced consultant to deliver healthcare IT workflow and solution design, guiding client engagements from current workflows through upgrades and ongoing maintenance.

The role emphasizes strong communication across technical, clinical, and operational teams, with a focus on building client relationships and transferring knowledge. Travel up to 20% may be required to support projects across time zones.