Healthcare Solutions Support Analyst

Netsmart; Overland Park (KS); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Netsmart is seeking a Solution Support Analyst in Overland Park, KS to provide technical support for our healthcare software suite. You will analyze and resolve client questions, document issues, and coordinate with R&D/IT for complex problems.

Ideal candidates have a bachelor’s degree or equivalent experience, 2+ years in customer service, healthcare workflow knowledge, and SQL proficiency. This on-site role emphasizes cross-functional collaboration and patient-care process understanding.

Qualifications

• Bachelor's Degree or equivalent relevant work experience.
• At least 2 years of experience in a customer service environment.
• Customer service experience in a technical role.
• Healthcare solution support experience.
• SQL database and query knowledge.
• Healthcare clinical workflow experience.

Responsibilities

• Provide technical support on solution application questions from clients regarding the company’s software.
• Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
• Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
• Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate

Skills

Healthcare software

SQL

Customer service

Analytical thinking

Education

Bachelor's degree

Job description

Netsmart is seeking a Solution Support Analyst in Overland Park, KS to provide technical support for our healthcare software suite. You will analyze and resolve client questions, document issues, and coordinate with R&D/IT for complex problems.

Ideal candidates have a bachelor’s degree or equivalent experience, 2+ years in customer service, healthcare workflow knowledge, and SQL proficiency. This on-site role emphasizes cross-functional collaboration and patient-care process understanding.