Healthcare Solutions Support Analyst

Netsmart

Overland Park (KS)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Job summary

Netsmart is seeking a Solution Support Analyst in Overland Park, KS to provide technical support for our healthcare software suite. You will analyze and resolve client questions, document issues, and coordinate with R&D/IT for complex problems.

Ideal candidates have a bachelor’s degree or equivalent experience, 2+ years in customer service, healthcare workflow knowledge, and SQL proficiency. This on-site role emphasizes cross-functional collaboration and patient-care process understanding.

Qualifications

Bachelor's Degree or equivalent relevant work experience.
At least 2 years of experience in a customer service environment.
Customer service experience in a technical role.
Healthcare solution support experience.
SQL database and query knowledge.
Healthcare clinical workflow experience.

Responsibilities

Provide technical support on solution application questions from clients regarding the company’s software.
Analyze, diagnose, and resolve client questions or problems via various support platforms related to system configurations and setup, product functionality, bugs, and enhancement requests.
Document problems and solutions on how to properly address client or product problems for widespread use throughout the support team.
Correctly document and transfer issues that require more detailed analysis to more experienced associates; engage R&D, IT, and other cross-function teams as appropriate