Healthcare IT Support Analyst - SQL & SaaS

Wellsky; Kansas; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent medical benefits

Dental and vision coverage

Paid holidays

401(k) retirement plan

Education assistance

Job summary

The Technical Support Analyst at WellSky provides technical support to clients, defining problems and working with engineering teams to test, validate, and resolve issues using SQL. This opening is on the Blood Management Support team.

Responsibilities include reviewing escalated application issues, assisting QA to identify and resolve client-facing problems, and documenting Salesforce cases with investigation steps, outcomes, and next steps.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2-4 years relevant work experience.
• 2+ years troubleshooting software applications using SQL and other tools.
• Knowledge of database systems, networking fundamentals, and system integrations.

Responsibilities

• Review, troubleshoot, and document escalated application technical issues.
• Assist engineering and quality assurance teams to identify, debug, test, and resolve client-facing issues.
• Document Salesforce cases with investigation steps, outcomes, and next steps while including client communications.
• Escalate and document unresolved issues and maintain ownership through resolution.
• Ensure required response times and resolutions are met.
• Perform other job duties as assigned.

Skills

SQL

Database basics

Networking basics

Troubleshooting

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

The Technical Support Analyst at WellSky provides technical support to clients, defining problems and working with engineering teams to test, validate, and resolve issues using SQL. This opening is on the Blood Management Support team.

Responsibilities include reviewing escalated application issues, assisting QA to identify and resolve client-facing problems, and documenting Salesforce cases with investigation steps, outcomes, and next steps.