Healthcare Solutions Consultant - Remote Workflow & Adoption

Axuall; Cleveland (OH); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Employer Match

Wellness Stipend

Professional Development Reimbursement

Work From Home Stipend

Remote Work Flexibility

Flexible PTO

Paid parental leave

Job summary

Axuall is seeking a Client Services Consultant to advance healthcare workflow optimization across customer engagements. You will translate customer objectives into effective workflows, guide implementation and adoption, and deliver measurable outcomes for hospital networks and providers, leveraging Axuall's real-time data and insights.

The role emphasizes workflow discovery, future-state design, and trusted advisory capabilities to drive efficient provider onboarding and data-driven decisions in

Qualifications

• 5+ years of experience in healthcare technology, consulting, implementation, or customer success; healthcare credentialing or provider operations experience is strongly preferred.
• Strong consulting and solutioning skills, with the ability to understand complex workflows and recommend practical future-state solutions.
• Strong healthcare domain knowledge with the ability to develop deep expertise in Axuall products and customer workflows.
• Experience guiding customers through workflow transformation, adoption, and organizational change to achieve measurable outcomes.
• Strong analytical, problem-solving, communication, and facilitation skills, with the ability to translate complex needs into clear recommendations.
• Ability to navigate ambiguity, manage priorities across multiple customer engagements, and operate with a high degree of accountability.

Responsibilities

• Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement.
• Design and recommend future-state workflows that leverage Axuall solutions and industry best practices to improve efficiency and outcomes.
• Serve as a trusted advisor and subject matter expert, applying healthcare, product, and workflow expertise across customer engagements.
• Manage workflow and solution workstreams within customer engagements, coordinating deliverables, dependencies, and follow-up to support successful implementation.
• Guide customers through workflow and organizational change to drive successful adoption of Axuall solutions.
• Develop and lead targeted adoption and optimization strategies, including training, addressing resistance, building customer champions, and using customer feedback and workflow insights to improve efficiency and value realization.
• Assess utilization, adoption, workflow performance, and customer outcomes to identify opportunities for improvement.
• Own the quality and effectiveness of workflow and solution recommendations throughout implementation, validation, go-live, and optimization.
• Develop and share reusable workflow patterns, playbooks, best practices, and consulting approaches that improve consistency and scale expertise across customer engagements.
• Bring customer insights, workflow needs, and recurring challenges back to Axuall to inform product improvements and strengthen delivery methodologies.

Skills

Healthcare experience

Consulting

Customer success

Workflow design

Stakeholder management

Education

Bachelor's degree or equivalent in related field

Job description

Axuall is seeking a Client Services Consultant to advance healthcare workflow optimization across customer engagements. You will translate customer objectives into effective workflows, guide implementation and adoption, and deliver measurable outcomes for hospital networks and providers, leveraging Axuall's real-time data and insights.

The role emphasizes workflow discovery, future-state design, and trusted advisory capabilities to drive efficient provider onboarding and data-driven decisions in