Client Services Consultant New Remote - US

Axuall; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Axuall is recruiting a Client Services Consultant to act as a trusted advisor to healthcare organizations, enhancing workflows and adoption of Axuall solutions. You will translate customer objectives into effective future-state workflows and guide organizations through change during implementation and optimization.

You will apply healthcare and product expertise across multiple customer engagements, helping clients achieve measurable outcomes and realize value from Axuall investments.

Qualifications

• 5+ years in healthcare technology, consulting, implementation, or customer success.
• Strong consulting and solutioning skills for complex workflows.
• Deep knowledge of healthcare domain and Axuall products.

Responsibilities

• Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement.
• Design and recommend future-state workflows that leverage Axuall solutions and industry best practices to improve efficiency and outcomes.
• Serve as a trusted advisor and subject matter expert, applying healthcare, product, and workflow expertise across customer engagements
• Manage workflow and solution workstreams within customer engagements, coordinating deliverables, dependencies, and follow-up to support successful implementation.
• Guide customers through workflow and organizational change to drive successful adoption of Axuall solutions.
• Develop and lead targeted adoption and optimization strategies, including training, addressing resistance, building customer champions, and using customer feedback and workflow insights to improve efficiency and value realization.
• Assess utilization, adoption, workflow performance, and customer outcomes to identify opportunities for improvement.
• Own the quality and effectiveness of workflow and solution recommendations throughout implementation, validation, go-live, and optimization.
• Develop and share reusable workflow patterns, playbooks, best practices, and consulting approaches that improve consistency and scale expertise across customer engagements.
• Bring customer insights, workflow needs, and recurring challenges back to Axuall to inform product improvements and strengthen delivery methodologies..

Job description

About Axuall

Built with leading healthcare systems, Axuall is a clinical workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth organizations, and health plans to accelerate clinician onboarding, improve hiring and workforce planning, and maintain accurate provider data across enterprise systems. By delivering trusted data, AI-powered insights, and seamless data exchange, Axuall empowers healthcare organizations to improve operational efficiency, strengthen clinical coverage, and support revenue capture. Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amid significant economic and staffing challenges.

About the Role

We are seeking a Client Services Consultant to serve as a trusted advisor to healthcare organizations, helping customers improve workflows, adopt Axuall solutions, and achieve measurable outcomes.

You will bring healthcare, workflow, and product expertise to understand customer needs, design future-state workflows, guide organizational change, and optimize how customers use Axuall solutions. You will translate customer objectives into effective workflows and provide the consulting expertise needed throughout implementation, adoption, and optimization.

Success in this role is measured by your ability to improve customer workflows, drive adoption, contribute to measurable customer outcomes, and apply your expertise across multiple customer engagements.

What You’ll Do

Workflow & Solution Consulting

• Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement.
• Design and recommend future-state workflows that leverage Axuall solutions and industry best practices to improve efficiency and outcomes.
• Serve as a trusted advisor and subject matter expert, applying healthcare, product, and workflow expertise across customer engagements
• Manage workflow and solution workstreams within customer engagements, coordinating deliverables, dependencies, and follow-up to support successful implementation.

Adoption & Optimization

• Guide customers through workflow and organizational change to drive successful adoption of Axuall solutions.
• Develop and lead targeted adoption and optimization strategies, including training, addressing resistance, building customer champions, and using customer feedback and workflow insights to improve efficiency and value realization.
• Assess utilization, adoption, workflow performance, and customer outcomes to identify opportunities for improvement.
• Own the quality and effectiveness of workflow and solution recommendations throughout implementation, validation, go-live, and optimization.
• Develop and share reusable workflow patterns, playbooks, best practices, and consulting approaches that improve consistency and scale expertise across customer engagements.
• Bring customer insights, workflow needs, and recurring challenges back to Axuall to inform product improvements and strengthen delivery methodologies..

What You’ll Bring

• 5+ years of experience in healthcare technology, consulting, implementation, or customer success; healthcare credentialing or provider operations experience is strongly preferred.
• Strong consulting and solutioning skills, with the ability to understand complex workflows and recommend practical future-state solutions.
• Strong healthcare domain knowledge with the ability to develop deep expertise in Axuall products and