Client Services Consultant

Axuall; Cleveland (OH); Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Employer Match

Wellness Stipend

Professional Development Reimbursement

Work From Home Stipend

Remote Work Flexibility

Flexible PTO

Paid parental leave

Job summary

Axuall is seeking a Client Services Consultant to advance healthcare workflow optimization across customer engagements. You will translate customer objectives into effective workflows, guide implementation and adoption, and deliver measurable outcomes for hospital networks and providers, leveraging Axuall's real-time data and insights.

The role emphasizes workflow discovery, future-state design, and trusted advisory capabilities to drive efficient provider onboarding and data-driven decisions in

Qualifications

• 5+ years of experience in healthcare technology, consulting, implementation, or customer success; healthcare credentialing or provider operations experience is strongly preferred.
• Strong consulting and solutioning skills, with the ability to understand complex workflows and recommend practical future-state solutions.
• Strong healthcare domain knowledge with the ability to develop deep expertise in Axuall products and customer workflows.
• Experience guiding customers through workflow transformation, adoption, and organizational change to achieve measurable outcomes.
• Strong analytical, problem-solving, communication, and facilitation skills, with the ability to translate complex needs into clear recommendations.
• Ability to navigate ambiguity, manage priorities across multiple customer engagements, and operate with a high degree of accountability.

Responsibilities

• Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement.
• Design and recommend future-state workflows that leverage Axuall solutions and industry best practices to improve efficiency and outcomes.
• Serve as a trusted advisor and subject matter expert, applying healthcare, product, and workflow expertise across customer engagements.
• Manage workflow and solution workstreams within customer engagements, coordinating deliverables, dependencies, and follow-up to support successful implementation.
• Guide customers through workflow and organizational change to drive successful adoption of Axuall solutions.
• Develop and lead targeted adoption and optimization strategies, including training, addressing resistance, building customer champions, and using customer feedback and workflow insights to improve efficiency and value realization.
• Assess utilization, adoption, workflow performance, and customer outcomes to identify opportunities for improvement.
• Own the quality and effectiveness of workflow and solution recommendations throughout implementation, validation, go-live, and optimization.
• Develop and share reusable workflow patterns, playbooks, best practices, and consulting approaches that improve consistency and scale expertise across customer engagements.
• Bring customer insights, workflow needs, and recurring challenges back to Axuall to inform product improvements and strengthen delivery methodologies.

Skills

Healthcare experience

Consulting

Customer success

Workflow design

Stakeholder management

Education

Bachelor's degree or equivalent in related field

Job description

Client Services Consultant

Location: Remote (U.S.)

About AxuallBuilt with leading healthcare systems, Axuall is a clinical workforce intelligence company built on top of a national real-time practitioner data network. It enables healthcare systems, staffing firms, telehealth organizations, and health plans to accelerate clinician onboarding, improve hiring and workforce planning, and maintain accurate provider data across enterprise systems. By delivering trusted data, AI-powered insights, and seamless data exchange, Axuall empowers healthcare organizations to improve operational efficiency, strengthen clinical coverage, and support revenue capture. Axuall's investors and the organizations they represent comprise over two dozen of the nation's leading healthcare organizations that recognize the imperative to improve clinical workforce efficiency amid significant economic and staffing challenges.

About the RoleWe are seeking a Client Services Consultant to serve as a trusted advisor to healthcare organizations, helping customers improve workflows, adopt Axuall solutions, and achieve measurable outcomes.

You will bring healthcare, workflow, and product expertise to understand customer needs, design future-state workflows, guide organizational change, and optimize how customers use Axuall solutions. You will translate customer objectives into effective workflows and provide the consulting expertise needed throughout implementation, adoption, and optimization.

Success in this role is measured by your ability to improve customer workflows, drive adoption, contribute to measurable customer outcomes, and apply your expertise across multiple customer engagements.

What You’ll DoWorkflow & Solution Consulting

• Lead workflow discovery to understand customer processes, challenges, goals, and opportunities for improvement.
• Design and recommend future-state workflows that leverage Axuall solutions and industry best practices to improve efficiency and outcomes.
• Serve as a trusted advisor and subject matter expert, applying healthcare, product, and workflow expertise across customer engagements
• Manage workflow and solution workstreams within customer engagements, coordinating deliverables, dependencies, and follow-up to support successful implementation.

Adoption & Optimization

• Guide customers through workflow and organizational change to drive successful adoption of Axuall solutions.
• Develop and lead targeted adoption and optimization strategies, including training, addressing resistance, building customer champions, and using customer feedback and workflow insights to improve efficiency and value realization.
• Assess utilization, adoption, workflow performance, and customer outcomes to identify opportunities for improvement.

Customer Outcomes & Practice Excellence

• Own the quality and effectiveness of workflow and solution recommendations throughout implementation, validation, go-live, and optimization.
• Develop and share reusable workflow patterns, playbooks, best practices, and consulting approaches that improve consistency and scale expertise across customer engagements.
• Bring customer insights, workflow needs, and recurring challenges back to Axuall to inform product improvements and strengthen delivery methodologies..

What You'll Bring

• 5+ years of experience in healthcare technology, consulting, implementation, or customer success; healthcare credentialing or provider operations experience is strongly preferred.
• Strong consulting and solutioning skills, with the ability to understand complex workflows and recommend practical future-state solutions.
• Strong healthcare domain knowledge with the ability to develop deep expertise in Axuall products and customer workflows.
• Experience guiding customers through workflow transformation, adoption, and organizational change to achieve measurable outcomes.
• Strong analytical, problem-solving, communication, and facilitation skills, with the ability to translate complex needs into clear recommendations.
• Ability to navigate ambiguity, manage priorities across multiple customer engagements, and operate with a high degree of accountability

Interview Path

1. Talent Acquisition
2. Hiring Manager
3. Team Interviews
4. References
5. Hiring Decision

What You'll Get From Us

We offer a wide range of benefits for our team including:

• Comprehensive Health Insurance
• 401(k) with Employer Match
• Wellness Stipend
• Professional Development Reimbursement
• Work From Home Stipend
• Remote Work Flexibility
• Flexible PTO
• Paid parental leave

In addition, Axuall is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities we serve and empowers every employee to reach their full potential. We encourage DEI through our Diversity in Tech (DiT) Employee Resource Group along with impactful programming that supports and fosters a place of belonging for our team members every day.

Equal Employment Opportunity & Pay Equity Commitment

Axuall is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other legally protected characteristic. Axuall maintains pay-equity practices that prohibit reliance on salary history and require that compensation decisions be supported by legitimate, job-related factors.

Pay Transparency

Base Salary Range (Good-Faith Estimate): $100,000 - $120,000
Employment Classification: Full Time
Additional Compensation: Eligible for discretionary annual bonus & equity incentive plan participation upon hire
Pay Frequency: Semi-monthly

The posted range represents Axuall’s reasonable and good-faith estimate of the compensation the Company expects to pay for the position at the time of this posting. Actual compensation will be based on factors such as job-related knowledge, skills, experience, and internal equity.