Client Success & Support Specialist

Serenity Healthcare; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision insurance

401(k) retirement plan

10 PTO days

Opportunities for advancement

Supportive team culture

Job summary

A healthcare support organization in Austin, Texas is seeking a Customer Support Specialist to provide one-on-one support to individuals in a structured program. This role emphasizes communication, empathy, and positive interaction. Ideal candidates have at least 2 years of professional experience and a desire to encourage and motivate others. Benefits include extensive medical coverage, 401(k), paid time off, and opportunities for advancement within the growing team.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional communication skills, both verbal and written.
• Strong interpersonal skills with patience and empathy.
• Authorized to work in the United States.

Responsibilities

• Provide one‑on‑one support to individuals during scheduled sessions.
• Operate and monitor specialized program tools and technology.
• Encourage participants using positive practices.
• Maintain accurate session notes and share updates with team members.

Skills

Interpersonal skills

Communication skills

Empathy

Reliability

Job description

A healthcare support organization in Austin, Texas is seeking a Customer Support Specialist to provide one-on-one support to individuals in a structured program. This role emphasizes communication, empathy, and positive interaction. Ideal candidates have at least 2 years of professional experience and a desire to encourage and motivate others. Benefits include extensive medical coverage, 401(k), paid time off, and opportunities for advancement within the growing team.